Organizational Management Course

This course will prepare property managers with 3-5 years’ experience on how to manage and lead their organization through communication, motivation, relationship and team building, project management, problem solving, and decision-making skills.


Module 1: Introduction to Management
Module 2: Organizational Culture
Module 3: Decision-making and Problem-solving 
Module 4: Effective Communication
Module 5: Team Leadership and Motivation
Module 6: Organizational Planning
Module 7: Change Management

Course length:  1 hours 31 minutes

CE Credits: 1.52 Credits

Expires: 14 days after first access

  • Introduction to Management

    Contains 1 Component(s)

    This course covers leading, planning, problem-solving, decision-making and other aspects of what it takes to be a great manager.

    Management in all business and organizational activities is the act of getting people together to accomplish desired goals and objectives using available resources efficiently and effectively. 

    This course covers:

    • Goal-Setting
    • Personnel Management and Accountability
    • Communication and Performance Reviews
    • Decision-making and Problem-solving


    Course length: 4 minutes

    Level: Introductory

  • Organizational Culture

    Contains 1 Component(s)

    This course will prepare property managers with 3-5 years experience on how to manage and lead their organization through communication, motivation, relationship and team building, project management, problem solving, and decision-making skills.

    Organizational culture includes an organization’s expectations, experiences, philosophy, as well as the values that guide your team's behavior. This course covers how to manage and lead their organization. 

    This course includes: 

    1. Organizational Character, Standards, and Beliefs
    2. Healthy vs. Unhealthy Organizational Culture
    3. Ethics, Dilemmas, and Politics 

    Course length: 15 minutes

    Level: Introductory

  • Decision-Making and Problem-Solving

    Contains 1 Component(s)

    ​While they are related, problem analysis and decision making are distinct activities. Analyzing a problem may not result in a decision, although the results are an important ingredient in all decision making.​

    Decisions are commonly focused on a problem or challenge. Decision makers must gather and consider data before making a choice. Problem analysis involves framing the issue by defining its boundaries, establishing criteria with which to select from alternatives, and developing conclusions based on available information. 

    This video covers: 

    • Decision-Making Tools, Techniques, and Implementation
    • Problem Solving within the Organization
    • Practical Problem-Solving Methods and Techniques 

    Course length: 4 minutes

    Level: Introductory

    Amy D. Martin, CPM, LEED GA, RPA/FMA

    Senior Property Manager

  • Effective Communication

    Contains 1 Component(s)

    Effective communication is fundamental to relationship management, issue resolution and leadership. Property Managers must master both interpersonal communication and organizational communication.

    Effective communication sounds like it should be instinctive. But all too often, when we try to communicate with others something goes astray. In this module, users will explore communication and differentiate between interpersonal and organizational communication. 

    This course includes:

    • How to become an effective communicator
    • Overcoming barriers
    • Communicating in the digital age

    Course length: 15 minutes

    Level: Introductory

    Lynne Miller CPM, RPA, LEED AP O+M

    Director, Charles Dunn Real Estate Services, Inc.

  • Team Leadership and Motivation

    Contains 1 Component(s)

    Attending this event can bring you many benefits to bring back to your team.​

    How to encourage, motivate and engage with your team should be part of everyone's personal growth plan. Leaders are responsible for the growth and development of their people. This webinar can provide  important concepts and tools to bring back to your team.

    You will learn:

    • The stages of team development, and how managers oversee this process to ensure team success.
    • To build a productive and successful team.
    • To navigate through the barriers to team effectiveness.
    • How motivation relates to managing employees and organizational success.
    • New ways other people are motivating employees.

    Course length:  23 minutes

    Level: Intermediate/Experienced

    Nathan Sovich

    Senior Real Estate Manager, CBRE

    Nathan Sovich is a Senior Real Estate Manager with CBRE who oversees operation of Pasadena Towers, a Class A Commercial High-Rise Office Campus along the historic Rose Parade Route in Pasadena. Nathan has spent a decade working in commercial real estate, managing various locations with CBRE in Century City, Downtown LA and Pasadena.  Nathan is most proud of his involvement within CBRE’s Rising Professional Organization, recently nominated to oversee the networking groups entire West Coast operation.  Starting out as an admin in the industry, Nathan has a great sense of what it takes to perform all facets of property management and enjoys assisting others to achieve their own career goals.

  • Organizational Planning

    Contains 1 Component(s)

    Organizational planning is an important skill for managers. Effective planning enables managers to anticipate, create, focus and oversee. ​

    Planning is essential for good management. Property Managers focus upon anticipating problems and improving operations to ensure the organization runs smoothly even when a problem arises.

    This course includes:  

    • Barriers to Effective Planning
    • Long-Range Planning vs. Strategic Planning
    • Tracking, Reporting, Communicating

    Course length: 15 minutes

    Level: Introductory

    Pamela Huning

    Senior Vice President, Lincoln Property Company

  • Change Management

    Contains 3 Component(s)

    Change is a constant. Managing change is a critical skillset to successful property management.

    Change is a constant. Managing change is a critical skill set to successful property management. However, the secret to successfully navigating change is to have an attitude or willingness to change. We cannot grow if we do not move forward. As John F. Kennedy said, “Change is the law of life. And those who look only to the past or present are certain to miss the future.” 

    This course includes:

    • Managing Resistance to Change
    • Stress Management
    • Conflict Management 

    Course length: 15 minutes

    Level: Introductory

    Lea Sandoval

    Senior Vice President, Asset Management, Kilroy Realty Corporation