Webinar: A Multi-Market Discussion on Tenant Re-Entry

As the economy opens across the country, property managers face new challenges stemming from the pandemic shut-down. Decreases in lease income, air quality concerns, and signage are just some of the issues that call for immediate action.  BOMA/GLA will bring together experienced property managers from five U.S. markets to share their unique challenges and solutions. Don’t miss this opportunity to hear from managers at different stages of reopening their properties. 

During this webinar you will learn:
 Challenges that may arise during different stages of re-entry.
 Steps to prepare your building for re-entry  
 How to make tenants feel safe upon their return 

Sponsored by:


Course length:  40 minutes

CE Credits: 0.67

Expires: 7 days after first access

Joseph Markling BOMA Fellow, RPA®, CPM®, CRCMP®

Managing Director – Head of Real Estate Operations

USAA Real Estate

Joe leads a team at USAA that is responsible for providing property management operational support for the office, industrial, retail, multi-family and hospitality properties globally, owned by USAA Real Estate and its partners. The Operations team works closely with the 3rd party property management companies and the assigned property management staff and provides training and guidance on processes, procedures, accounting systems, budgeting and reporting. In addition, Mr. Markling manages the risk management and sustainability functions in addition to corporate contracting and procurement at USAA Real Estate.

Mr. Markling is the Chair of the Board of the California Business Properties Association (CBPA) and is the Past Chair and CEO of the Building Owners and Managers Association (BOMA) International.

Lynne Miller CPM, RPA, LEED AP O+M

Regional Vice President (BOM/GLA)

Charles Dunn Real Estate Services, Inc.

Lynne Miller is a Regional Vice President with Charles Dunn Real Estate Services, Inc., overseeing office, medical, industrial and retail portfolios. Her responsibilities include supervision of portfolio managers in all aspects of management of the portfolios’ day-to-day operations, capital and tenant improvements, lease negotiations and financials as well as client relations, property management consulting and new business transitions.

With over 25 years of property management experience, Lynne has directly managed several class A properties and portfolios throughout Greater Los Angeles. She holds the Certified Property Manager®, Real Property Administrator® and LEED® AP O+M designations as well a California real estate salesperson license. In addition, she received a Master of Business Administration from the University of Phoenix and Bachelor of Arts degree in English from the University of Maryland. 

Mark S. Landstrom

General Manager (BOMA New York)

Tishman Speyer

Mark S. Landstrom, as a 35-year industry professional, Mark has managed numerous commercial, residential and retail properties throughout the tri-state region.

Presently, Mark represents Tishman Speyer as the general manager for the 3 million square foot, MetLife Building, located at 200 Park Avenue.  Formerly known as the Pan Am Building, it sits on top of the Grand Central Station transit hub and has 20 million people travel through its lobby each year.  These unique challenges serve as a backdrop every time Mark plans a capital improvement project.

Mark is a four-time BOMA NY board of director member and was named BOMA NY’s Local Member of the Year in 2007.  He has chaired the Preparedness Committee, Membership Committee and currently chairs the Codes and Regulation Committee.

Mark has a degree in business management from Wagner College and a master’s degree in real estate investment from NYU.

Mark lives on Long Island with his wife and two children.

Todd Mitchell

Director of Property Management (BOMA Georgia)

Bridge Commercial Real Estate

Todd Mitchell As a Director, Property Management for Bridge Commercial Real Estate, He provides operational and financial leadership to the property management teams throughout the portfolio. A seasoned commercial real estate executive, he also assists with the development of strategic priorities and objectives for the property management team, Prior to joining Bridge Commercial Real Estate in 2020, Mr. Mitchell was Director, National Property Management for Columbia Property Trust, and Vice President and General Manager, Atlanta, for Wells Real Estate where he led various aspects of property management from corporate implementations to communications, supply chain initiatives, vendor relationships and asset management support. In 2004, Mr. Mitchell founded IssaMAX, a real estate development company with a focus on mixed use developments. Mr. Mitchell is a member of CCIM Institute and BOMA, where he served as the 2017 President for the Georgia chapter. Education: B.B.A. Risk Management and Insurance, Georgia State University.

Jennifer Majerus

Vice President/General Manager (BOMA Chicago)


Jennifer Majerus has been with JLL since 2006, and is a 17-year commercial real estate professional. Throughout her career, Ms. Majerus has worked on the management teams of several high-profile buildings in the Chicago Central Business District and has earned her RPA® designation. Ms. Majerus currently manages a high-rise commercial building in the Chicago Loop. 

Scott Becker

Associate Director of Property Management (BOMA Houston)


Scott joined CBRE in 2006 with the acquisition of Trammell Crow Company, continuing in his general manager role overseeing Wells Fargo Plaza. Since 1989 he has built a career of progressive property management experience in the commercial real estate industry with leading firms in Houston. 2021 Houston BOMA President and 2021 Texas BOMA Treasurer / Secretary. 


A Multi-Market Discussion on Tenant Re-Entry
Recorded 06/14/2021
Recorded 06/14/2021