Tenant Retention: Tips and Tricks

This video will illustrate the proven, multi-faceted approach to tenant relations in order to drive tenant retention. This includes tips on how to build rapport with your tenants, creation of a community feel, and how to keep all of it budget friendly!

Watch this video to:

  • gain insight into what today's tenants and workforce want and expect from their office experience.
  • learn strategies to build rapport and strong working relationships with each of your tenants.
  • have a road map of ideas for several tenant engagement strategies that are proven to improve tenant retention.

Course length: 30 Minutes

CE Credits: .5

Kayce Hawk

SVP, Property Services, Rising Realty Partners

As SVP of Property Services, Kayce Hawk manages operations, strategic planning, impact initiatives, and business development of Rising’s property management assignments and teams. Kayce was an integral part of Rising’s reposition and sale of Rising's signature project PacMutual. Her expertise in project management combined with a prior career in accounting lent itself well to streamlining the multiple repositioning projects that took place at PacMutual.

Prior to joining Rising Realty Partners in 2014, Kayce managed 4.6 million sq. ft. of Class A industrial buildings for institutional owners in Seattle. In 2011, Kayce completed her Certified Property Manager (CPM) designation through IREM. Kayce also earned a bachelor’s in communication from Seattle Pacific University.

Outside of the office, Kayce's passion has been horsemanship since the age of five. It's an art she plans to craft for the rest of her life. From 2008 to 2013 she worked as a part time riding instructor for children on the weekends. Since her move to Los Angeles, Kayce purchased a young horse and spends her weekends at the barn riding through Vasquez Rocks. She also enjoys hiking, camping, eating and cooking great food, and kickboxing.


Tenant Retention: Tips and Tricks Video
Recorded 10/29/2020
Recorded 10/29/2020